Rise Refund Policy

Effective date: [EFFECTIVE DATE]

This policy covers payments for Rise Team on Rise (rise.potesco.io), run by [BUSINESS LEGAL NAME] ("we", "us"). Payments are processed by Stripe.

The plans

• Free: no charge, so nothing to refund.
• Rise Team season: $99 per team, plus applicable tax, one-time payment. It covers 6 months from purchase and does not renew automatically. We email the team owner 2 weeks before it ends.
• Rise Team monthly: $12 per month, plus applicable tax. It renews automatically each month until you cancel.
• Early teams: teams that existed when Rise Team launched have free access through June 30, 2027. You aren't charged for that period unless you choose to buy Rise Team. If you buy before July 1, 2027, your paid time starts on the day you buy.
• Tax: listed prices don't include tax. Applicable sales tax is calculated by Stripe and added at checkout. A refund includes the tax you paid on the refunded amount.

Season payments ($99)

• Full refund within 14 days of purchase, for any reason. Email us at [CONTACT EMAIL] from the team owner's email address, with your team name.
• After 14 days: no refunds for the rest of the season, except as described under "Our mistakes" below.
• If you renewed early, the refund window for the renewal starts on the day you paid.

Monthly payments ($12)

• Cancel any time from Settings → Plan → Manage plan. Your team keeps Rise Team until the end of the month you've already paid for, and you won't be charged again.
• No refunds for partial months. (Decision for Alan: optionally, refund the most recent monthly charge if requested within [7] days of it.)

Switching plans

You can switch between season and monthly only at renewal. There is no proration and no partial refund when you switch.

Early teams

If you're an early team and buy Rise Team before July 1, 2027, the 14-day season refund window starts on the day you pay. After a refund you go back to your free early-team access until June 30, 2027 [confirm with lawyer/Alan], then to the Free plan.

Our mistakes

We'll refund duplicate charges, charges after a cancellation that went through, and charges caused by an error on our side, no matter when you tell us.

What happens after a refund

When we refund a payment, your team moves to the Free plan. Your data is not deleted. Pitchers, sessions, and settings stay saved. Coach views show the last 30 days, and the parent share link keeps showing full history. If you upgrade again later, everything comes back.

How refunds are paid

Refunds go back to the card or payment method you used, through Stripe. Your bank may take several business days to show it.

Disputes

Please email us before disputing a charge with your bank. We'll try to sort it out quickly.

Contact

[BUSINESS LEGAL NAME] · [ADDRESS] · [CONTACT EMAIL]